Privacy policy

This website is run by 202 Scents, based in Abu Dhabi, United Arab Emirates. We decide how the personal information collected through this site is used, and we are responsible for it. This policy explains what we collect, why, and the choices you have.

When you order from us or get in touch, we collect:

• your name, phone number and email address
• your delivery address
• your orders, payments made, refunds and returns
• messages you send us through the contact or wholesale forms, by email or on WhatsApp
• basic technical information, such as your IP address, browser and device type and the pages you visit, which is needed to run and protect the site

We do not ask for, and do not want, sensitive information such as health or religious details.

We use your information to:

• process, prepare and deliver your order
• issue tax invoices and receipts
• answer your questions and handle returns and refunds
• prevent fraud and keep the site secure
• meet our legal, tax and accounting duties

We use it because we need it to carry out your order, because the law requires it, or because we have a legitimate reason, such as preventing fraud. We will only send you marketing messages if you have agreed to receive them, and you can stop them at any time.

Card payments are handled by Stripe, our payment provider. Your card details are entered on Stripe's secure payment page and go directly to Stripe. We never see or store your full card number or security code. Stripe tells us whether the payment succeeded and gives us limited details, such as the card type and last four digits, so we can match the payment to your order.

We do not sell your personal information. We only share it with the companies that help us run the shop:

• delivery partners, who need your name, phone number and address to deliver your order
• our payment provider, Stripe, to take card payments and prevent fraud
• our email provider, to send order confirmations, invoices and replies
• our hosting and database providers, who store the site and its data for us

They may only use your information to provide their service to us. Some of them store data on servers outside the UAE. When that happens, we use providers that protect it to the standard UAE law requires. We may also share information if the law, a court or a government authority requires it.

We keep order and invoice records for as long as UAE tax and accounting rules require. Messages and inquiries are kept for as long as we need them to help you, and then deleted. Technical logs are kept for a short time for security. When we no longer need information, we delete it or make it anonymous.

The site uses an encrypted connection (HTTPS). Access to customer information is limited to the people who need it to handle orders, and each of them signs in with their own account. No system is completely secure, but we take reasonable steps to protect your information and will tell you if a breach puts it at risk.

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you can ask us to:

• tell you what information we hold about you and give you a copy
• correct information that is wrong or incomplete
• delete your information, where we do not need to keep it by law
• stop or limit how we use it, including for marketing
• withdraw your consent, where we rely on it

We will reply within 30 days. We may ask you to confirm your identity first. If you are not happy with our reply, you can complain to the UAE Data Office.

To use any of these rights or ask about this policy, email hello@202scents.ae, call +971 50 000 0000, message us on WhatsApp or use our contact page.

We use a small number of cookies and your browser's storage to make the site work. They keep the items in your bag, remember your delivery area and keep the checkout secure. We may also collect basic, anonymous statistics about how the site is used so we can fix problems. We do not use advertising cookies. You can clear cookies and site data in your browser settings, but your bag will then be emptied.

This site is meant for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their details, contact us and we will delete them.

We may update this policy when our services or the law change. The date at the top shows when it was last changed. For larger changes, we will also tell you by email if we have your address. Our terms and conditions explain the rest of how ordering works.