Terms and conditions

This website is run by 202 Scents, a shop based in Abu Dhabi, United Arab Emirates. We sell oud, bakhoor, perfume oils, incense rollers and incense burners, and we deliver to the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

You can reach us by email at hello@202scents.ae, by phone on +971 50 000 0000, on WhatsApp or through our contact page.

By using this site or placing an order, you agree to these terms. Please read them before you order.

Use the site only for lawful purposes. Do not try to interfere with how it works, gain access to parts of it that are not meant for you, or use it to send anything harmful. We may suspend access to the site, or to an order, if we believe it is being misused.

You can order without creating an account. If we offer accounts and you open one, keep your sign in details private and tell us straight away if you think someone else has used them. You are responsible for orders placed through your account, and the details you give us must be accurate and kept up to date.

Oud, bakhoor and our oils are made from natural materials, so colour, texture and scent can differ a little from batch to batch. Photos on the site show what a product looks like, but the item you receive may not match them exactly. These differences are not a fault.

Before using a perfume oil or roller on your skin for the first time, try a small amount on the inside of your wrist and wait 24 hours. Stop using it if you notice redness or irritation. Keep oils away from your eyes.

Charcoal and incense burners get very hot. Use them on a stable, heat resistant surface, in a ventilated room, away from curtains and anything that can catch fire. Never leave a lit burner or coal unattended, and let it cool fully before you move or clean it. Keep all products, burners and charcoal out of the reach of children and pets.

Prices are shown in UAE dirhams (AED) and include VAT where VAT applies. Delivery charges are shown separately before you pay. We check our prices carefully, but mistakes can happen. If an item is listed at the wrong price, we will tell you and you can choose to go ahead at the correct price or cancel. We may change prices at any time, but a change will not affect an order we have already accepted.

When you place an order, you receive an order confirmation. This confirms that we have your order. It is not our acceptance of it. A contract between you and us starts when we confirm your order is being prepared or when we dispatch it, whichever comes first.

We may decline or cancel an order, for example if an item is out of stock, a price was listed in error, we cannot deliver to your address, or we suspect fraud. If we cancel an order you have paid for, we refund the full amount to your original payment method.

If you want to change or cancel your order, contact us as soon as possible. We can usually help if the order has not yet been dispatched.

Card payments are processed by Stripe, our payment provider. Your card details go directly to Stripe. We do not see or store your full card number.

Every order is paid online when you place it. We do not offer cash on delivery.

We deliver across the GCC: the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Delivery times shown on the site and at checkout are estimates, counted in working days from dispatch. Delays can happen because of couriers, customs checks or public holidays. Details are on our delivery and returns page.

For orders sent outside the UAE, any customs duties, import taxes or clearance fees charged in your country are your responsibility, unless we tell you otherwise before you pay. Please check that the products can be imported into your country.

Give us a full and correct address and a phone number the courier can reach. Responsibility for the items passes to you once they are delivered to the address you gave us.

Our delivery and returns page explains how returns work and forms part of these terms.

For hygiene reasons, opened perfume oils, sprays, oud, bakhoor and other items that have been used or unsealed cannot be returned unless they are faulty.

If an item arrives damaged, broken or different from what you ordered, tell us within 48 hours of delivery and send photos of the item and its packaging. We will replace it or refund you.

Approved refunds are made to your original payment method. Your bank may take a few days to show it.

One promo code can be used per order. Codes have no cash value, cannot be exchanged for cash and may have their own conditions, such as a minimum spend or an end date. We may change or withdraw a code at any time, and we may cancel a code that has been shared or used in a way we did not intend.

For wholesale, gifting or other corporate orders, please get in touch through our contact page. Prices, quantities and delivery for these orders are agreed with you in writing and may differ from those shown on the site.

We issue a tax invoice or receipt for every paid order. It is sent by email or included with your delivery. If you need a copy, or need your company details on it, contact us.

The 202 Scents name and logo, and the photos, text and design of this site, belong to 202 Scents or to the people who license them to us. You may view and share pages for personal use. You may not copy, sell or reuse them for other purposes without our written permission.

As far as UAE law allows, we are not liable for losses that were not reasonably foreseeable, for indirect losses, or for harm caused by using a product against our instructions or the safety advice above. Our total liability for any order is limited to the amount you paid for it.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.

Our privacy policy explains what personal information we collect when you use the site or order from us, and how we use it.

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order. The date at the top shows when the terms were last changed.

These terms are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates. Any dispute will be handled by the courts of Abu Dhabi.

We follow the UAE Federal Law on Consumer Protection and its regulations. Nothing in these terms takes away rights you have under that law or under the consumer laws of the GCC country you order from.

If something goes wrong, please contact us first. Most problems can be sorted out quickly.